FAQ
Here we answer the most frequently asked questions from our customers. If you can't find the answer you're looking for, you can always write to us at: contact@somapadelsport.com.
Orders & Deliveries
1. Which countries do you deliver to?
We currently ship to France, the entire European Union, and Indonesia (Bali). For other destinations, please contact us at contact@somapadelsport.com and we will explore the possibilities.
2. What are the delivery times?
In France: 2 to 4 working days.
In Europe: 4 to 7 working days.
To Indonesia: 1 to 4 working days.
Pre-orders have a delivery date indicated on the product sheet.
3. How do I track my order?
As soon as it ships, you will receive an email with a tracking link.
Products & Quality
1. Is the Arion Pro 1 racket suitable for my level?
The Soma Arion Pro 1 is designed for intermediate to advanced players seeking a balance between power and control.
If you have any doubts, write to us: we will help you choose.
2. What does “30-day trial” mean?
We give you 30 days to try the racket at home. If it doesn't suit you, you can return it to us for a full refund, provided it is returned in near-new condition (see Return Policy).
Returns & Refunds
1. How to return a product?
Write to us at contact@somapadelsport.com, specifying your order number.
We will send you all return instructions.
The refund will be made within 7 days after receipt and validation of the product.
2. Can I exchange a product?
We do not offer direct exchanges. Simply return the item and reorder the desired model.
Customer Service
1. How to contact you?
By email to: contact@somapadelsport.com
We respond within 24 hours (excluding weekends).
Billing and Payment
1. What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard), Apple Pay, Google Pay and PayPal, via a secure payment system.
